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Frequently Asked Questions

Have a question about shopping with Pineapples Boutique? Find helpful information about our Vero Beach store, online ordering, shipping, pickup, returns and more below.

Shopping With Us

Do you have a retail store location?

Yes! Visit Pineapples Boutique at:

3241 Ocean Dr.
Vero Beach, FL 32963

Our business hours are:

Monday–Saturday: 10 AM–5 PM
Sunday: 11 AM–4 PM

Can I shop Pineapples Boutique online?

Yes. You can browse and purchase our curated selection of women’s clothing, jewelry and accessories online at any time.

How can I contact customer service?

Call us at 772-231-1511 or email info@pineapplesboutiquevero.com. We will be happy to assist you during regular business hours.

Do you offer help with styling or selecting an item?

Yes. We want every customer to enjoy a warm, friendly and pressure-free shopping experience. Visit our Vero Beach boutique or contact us for help selecting pieces that suit your style, wardrobe or upcoming occasion.

Offers & Gift Cards

How can I find out about promotions?

Promotions may be offered throughout the year. Join our email list to unlock 10% off your first order and receive updates about new arrivals, special offers and boutique news. Restrictions may apply.

Can discount codes be combined?

Unless otherwise stated, only one discount code may be applied to an order. Discount codes cannot be applied retroactively after an order has been placed.

Do you offer gift cards?

Yes. Pineapples Boutique e-gift cards make a thoughtful gift for birthdays, holidays and special occasions. E-gift cards are delivered electronically and can be used toward eligible purchases.

Orders & Local Pickup

How quickly are orders processed?

Orders placed during business hours are typically processed quickly. Orders placed by 12 PM noon are guaranteed to ship the same business day. Orders placed after 12 PM will ship the following business day.

Orders are processed Monday through Friday, excluding holidays.

Can I change or cancel my order?

Because orders are processed quickly, we cannot guarantee that changes or cancellations can be made after an order is placed. Call 772-231-1511 as soon as possible, and we will do our best to help.

Do you offer free in-store pickup?

Yes. Free in-store pickup is available at our Vero Beach boutique. We will notify you when your order is ready to be collected.

What should I bring when picking up my order?

Please bring your order confirmation and a valid photo ID. If another person will be collecting the order, contact us in advance.

Shipping & Tracking

How much is standard shipping?

Standard shipping is a $10 flat rate for orders under $150. Sale items are subject to a $10 shipping charge.

Two-day shipping is available for $25, and overnight shipping is available for $35. Express orders must be placed before 12 PM noon to guarantee on-time processing. We are unable to ship express orders to P.O. Boxes.

Do you offer free shipping?

Yes. Orders over $150 qualify for free standard shipping.

Which shipping carrier do you use?

All orders are shipped through USPS.

How long does standard shipping take?

Standard shipping typically takes 2–5 business days after the order ships, depending on the destination.

How can I track my order?

Once your order ships, you will receive a confirmation email containing your tracking information.

What should I do if my package is delayed or lost?

Once an order leaves our boutique, USPS is responsible for delivery. If your package is delayed, lost or marked as delivered but not received, contact USPS directly with your tracking number. We will do our best to assist, but we cannot guarantee a replacement or refund once a package is in transit.

Returns & Exchanges

What is your return policy?

We offer an exchange or store credit within seven business days for eligible full-priced items. Pineapples Boutique does not issue refunds.

The following purchases are final sale:

  • Sale and discounted items
  • Jewelry
  • Scarves
  • Handbags
  • Shoes
  • Accessories
  • Special orders

Final-sale items cannot be returned or exchanged.

What condition must an item be in to qualify for an exchange or store credit?

Eligible items must be unworn, unwashed and returned with their original packaging and tags attached. A receipt is required for all exchanges and store credits.

Can I exchange a gift?

Yes, if the item is eligible. The original gift receipt must be included with the item being exchanged.

What is the holiday exchange deadline?

All Christmas exchanges must be completed by January 2.

How do I return an eligible item by mail?

Before mailing your item, call 772-231-1511 or email info@pineapplesboutiquevero.com.

Mail eligible returns to:

Pineapples Boutique
3241 Ocean Dr.
Vero Beach, FL 32963

Who pays for return shipping?

Customers are responsible for return shipping costs. Original and return shipping charges are nonrefundable.

We recommend using a trackable shipping service or purchasing shipping insurance. Pineapples Boutique cannot guarantee receipt of a returned package.

Once your return is received and inspected, we will contact you to confirm that it has arrived and advise you of the next steps.

Still need help?

Send us a message. We're happy to help!